Terms & Conditions

Effective Date: 10th December 2025

By using this website, you agree to our Terms & Conditions.

1. Welcome

We are pleased to welcome you to BePro Training Centre. These Terms of Use govern your access to and use of our website, bepro.bh (the “Website”) and the services available through the Website (“Services”). In these Terms of Use, the words, “you” and “your” refer to each customer, Website user, Website guest or visitor or registered user; and “BePro Training Centre,” “we,” “us,” and “our” refer to BePro Training Centre W.L.L.

2. Account

All users need to create an account on the BePro Training Centre website to be able to purchase the courses. A user could be a course administrator, a trainer, or a learner. All users are responsible for their own account and anything that happens on that account. To set up your account, you must provide a username and password. All information you provide must be truthful and you are responsible for maintaining its accuracy. You may not create an account for any unlawful purposes.

3. Access to an Account

Please note that if you ask us to give you access to a user’s account, even if that user is your employee, relative, or child, we will not give you access to that account. If you suspect that someone is using your account without your permission, then you must notify us immediately.

4. Password

Users are responsible for the safekeeping of their password. You will be solely liable for any use or unauthorised use of your account under your password. Please do not share your password with anyone else. In the event that a user has died, their account will be terminated.

5. Learner Code of Conduct

All users are expected to use their account responsibly, ethically, and for education purposes only. By creating an account on the BePro Training Centre website, users agree to be respectful to the views, comments, and opinions of other users.

6. User Age Requirement

All users must be at least 18 years of age to use and access this website.

7. Termination of Account

You can terminate your account at any time. Please note that we cannot retain your payment information. If you terminate your account, you will lose your content. To terminate your account, contact [email protected].

8. Course Enrolment

When you enrol in a course, you agree to abide by the terms and conditions of both the BePro Training Centre website, as well as the terms and conditions set out by our partners that own and offer you their courses and training programs through our website. Our partners could be an individual freelancer or an organisation. In addition to the terms mentioned here, users need to meet the enrolment requirements set out by a specific course and honour the policies that are related to that course.

For example, if you enrol in a Level 2 Award course, provided by BRITEthink (one of our partners), you agree, acknowledge, and ensure that you meet all the requirements for the enrolment in this course. In addition, you also agree to meet all the requirements and conduct all the tasks that are required for you to successfully complete the course and obtain the certification.

BePro Training Centre does not guarantee that you will receive certification for a course simply because you have enrolled in the course. You must abide by all the policies and requirements that are set forth by the partner who is delivering and accrediting the course.

9. Courses Offered in Collaboration with Third Parties

Some of our courses are offered in collaboration with 3rd parties, this is clearly indicated in the course overview section, in this case 3rd parties set the price, their terms and conditions and policies.

10. Payment

Users need a credit card, a debit card, or a Benefit account to purchase a course through the BePro Training Centre. BePro Training Centre works with EazyPay (third party payment processing companies) to process payments. The Privacy Policy and Terms of Use of these third-party payment processors govern their handling of your information. Please consult and review the terms and privacy policy of the third-party payment processor(s) processing your payments.

11. Refund, Withdrawal & Re-admission Policy

Any request for a refund is subject to the stipulations outlined in BePro Refund Policy, which states:

Admission and Registration Fees are non-refundable. Refunds are applicable on tuition fees only in accordance with the schedule below:

One week prior to the first day of classes – 100% of total tuition fee only
Prior to the end of the first week of classes - 50% of total tuition fee only
Prior to the end of the second week of classes – 0% of total tuition fee only

No refunds will be given after the withdrawal deadline has elapsed. Upon withdrawal, learners are required to return their ID card to the Centre Manager. Learners who withdrew from the programme and wish to re-enrol later must follow the procedures for re-admission.

This Refund, Withdrawal & Re-admission policy is incorporated by reference into these Terms and Conditions. The complete text of the policy can be found in the BePro Learner Handbook, which governs and supersedes any summaries or excerpts provided here.

12. Complaints

We aim to carry out our work to high standards and expect that all our training services will be of consistently high quality and proceed smoothly and without incident. We recognise that occasionally concerns may arise about some aspects of our work or the conduct of our staff. We take complaints very seriously and do what we can to resolve the issue in a timely fashion. We view complaints as an important way of improving what we do. We will: Handle complaints quickly and efficiently, and handle complaints in a fair and even-handed way, treating all parties in similar circumstances equitably and respectfully.

If the learner wishes to file a complaint, they must follow the procedures outlined in the Learner Complaint Policy which can be found in the BePro Learner Handbook. Specifically, the complaint must be submitted using the designated Learner Complaint Form and then emailed to the appropriate address: [email protected].

13. Attendance in Live Training Sessions

If you register for a trainer-led course, then you are expected to attend all training sessions. If you are absent, it is the learner’s responsibility to read the material and complete the assignments independently. If you do not maintain attendance in the live sessions (when and if available), then it is up to the trainer to decide if you are able to graduate from that course. Trainers reserve the right to change the times/dates of the sessions, and it is the responsibility of the user to communicate with the trainer of the course if they have any issues with attendance.

14. Plagiarism Policy

To safeguard the interests of BePro, its learners, staff, and the Awarding Body by addressing malpractice and plagiarism effectively and consistently.

This policy applies to learners, all staff including trainers, assessors, administrative personnel and third parties whether individuals or organisations involved in the assessment process or in supporting learners.

Malpractice, which includes maladministration, is defined as a deliberate act, default, or practice to deceive or falsify records in order to obtain a qualification, result, or certificate. Committing malpractice breaches regulations set by Awarding organisations thus compromising the integrity of the assessment and damaging the authority, reputation and credibility of awarding organisations and the training provider.

Maladministration is defined as an ‘act of inefficient or dishonest administration in a situation where the individual or group in charge is unjust, dishonest, or ineffective in their leadership.’

BePro is committed to investigate and report all suspected cases of malpractice to the awarding organisation in all cases that fail to abide by regulations that may constitute malpractice and take appropriate action in order to maintain the integrity and validity of awards and our reputation and image as a trustworthy and reliable training provider.

BePro will not tolerate actions (or attempted actions) of malpractice or maladministration. The malpractice and plagiarism policy exists to enable BePro to work with awarding organisations to reduce instances of malpractice through effective detection of irregularities, and by imposing appropriate penalties and sanctions.

To view specific examples of plagiarism and understand the implications fully, users are required to refer to the Malpractice and Plagiarism Policy in the BePro Learner Handbook.

15. Learner Appeal Against Access Policy & Learner Assessment Appeals Policy

BePro Training Centre is dedicated to equal opportunity and providing a fully comprehensive service to its users. To ensure fairness and consistency in decision-making, it is essential that any appeal submitted by a learner must conform to the procedures and guidelines stipulated within BePro’s Appeal Against Access Policy & Learner Assessment Appeals Policy.

16. Discounts, Fee Waivers, and Promotional Offers

1. Validity and Eligibility

Eligibility: All discounts, fee waivers, and promotional offers are subject to specific eligibility criteria as determined by BePro Training Centre. Eligibility requirements (e.g., specific courses, enrolment dates, or learner status) will be detailed at the time the offer is issued.
Non-Transferable: Discounts and fee waivers are non-transferable and may only be used by the intended recipient (the named learner or entity).
Single Use: Unless expressly stated otherwise, all promotional codes and discounts are valid for single use only per eligible learner.

2. Expiry and Termination

Expiration: All discounts and fee waivers have an explicit expiration date and must be used on or before that date. No exceptions will be made for expired offers.
Revocation: BePro Training Centre reserves the right to withdraw or cancel any discount, fee waiver, or promotional offer at any time, for any reason, without prior notice.

3. Limitations and Use

No Stacking: Discounts cannot be combined or stacked with any other promotional offer, fee waiver, or discount unless explicitly permitted by the Centre.
Exclusions: Offers may be excluded from use on specific courses, certifications, or services, as determined by the Centre.
Refund Impact: If a learner receives a refund for a service purchased with a discount or fee waiver, the refund amount will be based on the net fee paid by the learner (the original price minus the value of the discount/waiver). The discount or waiver itself holds no independent cash value and is not refundable.

4. Misuse and Fraud

The Centre reserves the right to void or revoke any discount or fee waiver if it suspects fraudulent use, misuse, or if the terms of the offer were breached. The learner may be required to pay the full, undiscounted fee for the service in such cases.

17. Content and Code of Conduct Rules

When you learn about practices or gain knowledge in a course, you are responsible for ensuring that you follow and abide by the rules and regulations of your country and region. For example, if you enrol in a course related to Child Protection Policies, you must ensure that you follow the laws as indicated in the country of your residence.
When you post any content onto the website, you are solely responsible for ensuring that the information is lawful and abiding by the rules and regulations of your state, country, and/or region.
Anyone who posts or uploads information onto the BePro Training Centre website is responsible for ensuring that they are not breaking any laws or regulations including but not limited to copyright law and that they have ownership of that material or have the necessary approvals to post or otherwise use that content.
If you violate these terms, your account will be closed, and you will be banned from future participation in BePro Training Centre.

18. User Generated Content

Any rights to content posted by any user (learner, trainer, or centre) remains theirs.

When a learner posts comments, course feedback, questions, reviews, and/or ideas and suggestions for new features and improvements or any other content of any kind (collectively, “your content”), you allow BePro Training Centre to use and share this information and your content for any purpose, including but not limited to development, marketing, or promotional use.

You represent and warrant that you have all the rights, power, and authority necessary to authorise us to use any content that you submit. You also agree to all such uses of your content with no compensation paid to you or any third party.

19. Risk and Liability

BePro Training Centre delivers courses, at times, in partnership with external accredited centres. While we are committed to selecting collaborators recognized as experts, BePro Training Centre explicitly does not undertake the responsibility for vetting, confirming, or endorsing the academic or editorial content supplied by these partner centres.

Learners take a course and the course and any information therein that they rely on is relied on at their own risk.
Learners and users acknowledge the inherent risk in enrolling in a course, and they assume full responsibility for the choices they make based on the knowledge and or practical implications or requirements of a course.
BePro Training Centre will not be held responsible for any disputes, claims, injuries, losses, damage, or deaths related to or as a consequence of attending or enrolling in a course.
Learners take a course and the course and any information therein that they rely on is relied on at their own risk.
Learners and users acknowledge the inherent risk in enrolling in a course, and they assume full responsibility for the choices they make based on the knowledge and or practical implications or requirements of a course.
BePro Training Centre will not be held responsible for any disputes, claims, injuries, losses, damage, or deaths related to or as a consequence of attending or enrolling in a course.

20. BePro Training Centre Rights

The Website, programs, courses, and the services provided by BePro Training Centre and all intellectual property rights to the same (collectively, “Materials”) are owned or licensed by BePro Training Centre. BePro Training Centre hereby grants you permission to use the Materials, as expressly provided, but nothing in these Terms shall be construed to confer upon you any licence of or under any of our intellectual property rights in the Materials.
You may choose to provide us with feedback, ideas, or suggestions for improvement, in which case BePro Training Centre reserves the right to use this information in whatever way we wish without any obligation to you.
You may not tamper with or hack into the website.
You may not disable or harm the website in any way.
You may not copy, modify, or create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code of or content on the BePro Training Centre website or Services.
You may not spam users, send viruses, overload, mail-bomb, zoom-bomb, or burden the website or its users in any way.

21. Languages

If these terms and conditions are made available in any other languages, then the English language will be used as the official terms and conditions if there is any conflict.

Translations of terms are only provided to you for the purposes of convenience.

22. Disclaimers

We are not responsible if our website is temporarily out of service (either for planned maintenance or for any other reason).
We may decide to stop access or to remove a course for any reason. If we do so, we will do our best not to interrupt any current learner enrolled in a course.
BePro Training Centre will not be held accountable for any course that is no longer available.

BePro Training Centre will not be liable for any failure or delay in performing an obligation under these Terms that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication facilities, breakdown of web host, breakdown of internet service provider, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalised lack of availability of raw materials or energy.

23. Disputes

For informal dispute resolution or complaints, please contact [email protected]

If we cannot informally resolve your dispute, please see the Disputes and Governing Law section of these Terms.

Most disputes can be resolved, so before initiating an arbitration proceeding or any other formal form of legal redress, please first try contacting our Support Team.

24. Binding Agreement

This is a legal agreement between you and BePro Training Centre. By registering, using, accessing, or interacting with or through the Website, you are agreeing to be bound by and are becoming a party to this agreement. If you do not agree to be bound and/or do not agree to these Terms, do not use this Website.

25. Severability

In the event that any term or provision of these Terms is determined by a court of competent jurisdiction to be illegal, invalid, or unenforceable for any reason whatsoever, such illegality, invalidity or unenforceability shall not affect the remaining terms or provisions of these Terms, which remaining terms and provisions shall remain in full force and effect.

26. No Waiver

No waiver of any breach of any term or provision of these Terms shall be construed to be, or shall be, a waiver of any other breach of these Terms. If we are delayed in exercising our rights or fail to exercise our rights or decide to waive our rights in a particular instance or instances, it does not mean we waive our rights under these Terms in general or in the future.

27. Section Headings

The section headings used in these Terms are intended solely for convenience and reference and shall not in any manner amend, limit, modify, or otherwise be used in the interpretation of any of the provisions of these Terms.

28. No Assignment

You may not assign or transfer these Terms or any rights and licences granted hereunder to any company or individual(s). We may assign these Terms and all rights and licences hereunder to another company or person(s) without restriction. Nothing in these Terms confers any right, benefit or remedy on any third-party person or entity. You agree that your account and all rights in and to your account and all rights you may have acquired under these Terms terminate upon your death if not terminated prior to your death.

29. Relationship Between Us

You understand and agree that no joint venture, partnership, employment, contractor, or agency relationship exists between us.

30. Disclaimer of Warranties

You agree that your use of the services is at your sole risk and acknowledge that all information contained in the services is provided “as is” and “as available,” and that we disclaim all warranties or guarantees, either express or implied, as to the services, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title and non- infringement. We make no representations or guarantees that the Services are compatible with your equipment or that the Services, or that any electronic communications sent by us or our affiliates, are error-free or will be free from loss, destruction, damage, interruption, corruption, attack, viruses, worms or other harmful, invasive or corrupted files, interference, hacking or other security intrusion, and we disclaim any liability relating thereto. You agree that we have the right to change the Content or technical specifications of any aspect of the Services at any time at our sole discretion. You further agree that such changes may result in your being unable to access the Services.

We make no guarantees, representations, or warranties that the Services or information available through the Services, or that the use of or result of the use of the Services, will be accurate, reliable, complete, current, uninterrupted or without errors.

Some of the available content, services and information may include materials that belong to third parties. You acknowledge that we assume no responsibility for such content, services, or information. The content of other Site, services, goods, or advertisements that may be linked to or from the Services is not maintained or controlled by us. We do not: (a) make any warranty, express or implied, with respect to the use of the links provided on or to the Services; (b) guarantee the accuracy, completeness, usefulness or adequacy of any other Site, services or goods, that may be linked to or from the Services; or (c) make any endorsement of any other Site, services or goods that may be linked to or from the Services.

BePro Training Centre endeavours to make sure that all information and data it originates on the Website is accurate. However, BePro Training Centre is not responsible for any damages or loss related to the use of this Website.

31. Waiver of Claims

To the extent permitted by law, you, on your own behalf and on behalf of any related third party, employees and agents, waive and release any and all claims and rights against BePro Training Centre and affiliates, parents, and successors and each of our and their employees, assignees, officers, agents and directors (collectively, the “BePro Training Centre Parties”) resulting from any damage by the use of the Website.

32. Indemnification

You agree to indemnify, defend and hold BePro Training Centre W.L.L., our subsidiaries, affiliates, third-party vendors, directors, officers, employees and agents harmless, including costs, liabilities and legal fees, from any and all claims or demands made by any third party arising out of or relating to:

your access to or use of the services;
your violation of any third-party right, including, without limitation, any copyright, property or privacy right; or
any breach by you or your affiliates, employees, agents and representatives of the Terms of Use. We reserve the right, at your expense, to assume the exclusive defence and control of any matter subject to indemnification by you, and you agree to cooperate in such defence. You agree not to settle any matter in which you have indemnity obligations without our prior written consent. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it. You agree that your representations and warranties, and your obligation to indemnify BePro Training Centre, shall survive beyond any term for which these Terms of Use are in effect.

33. Interpretation of the Terms of Use

If any part of the Terms of Use is determined to be invalid or unenforceable pursuant to applicable law, including, but not limited to, the warranty disclaimers and liability limitations contained herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the Terms of Use shall continue in effect. Unless otherwise specified herein, the Terms of Use and the Privacy Policy constitute the entire agreement between you and BePro Training Centre with respect to the Services.

BePro Training Centre is not responsible for any damages or loss related to your reliance on any outdated version of these Terms of Use, including, but not limited, to any outdated version of our Privacy Policy.

34. Electronic Communications Consent

When you communicate with BePro Training Centre electronically (e.g., via email, contact forms, or other electronic means), you consent to receive electronic communications from BePro Training Centre regarding your inquiries, registration, or relevant service updates. You agree that these electronic communications (including notices, agreements, and disclosures) satisfy any legal requirement that such communication be in writing.

Submission of Non-Confidential Feedback

With respect to general, non-personal submissions you make to BePro Training Centre, such as unsolicited feedback, questions, generic comments, or suggestions that do not contain personal data (e.g., specific ideas for new courses, website usability feedback, general service opinions):

These types of communications are considered non-confidential.
BePro Training Centre shall be free to reproduce, use, publish, display, and distribute this non-confidential content to others without limitation.
BePro Training Centre shall be free to use any ideas, concepts, know-how, or techniques contained in such non-confidential submissions for any business purpose, including but not limited to the development and marketing of products and services.

Note: Any information you provide that is considered Personal Data (e.g., name, email, phone number, payment details, or specific identifying information) will be handled in accordance with the Privacy Policy.

35. Acquisition of Business

In the event that BePro Training Centre and/or any of its affiliated entities is involved in a merger, acquisition, consolidation, restructuring, reorganisation, liquidation, sale or similar transaction relating to any portion of its business and/or assets, you hereby acknowledge and agree that this Website, all data collected on this Website, and all rights of BePro Training Centre and its affiliated entities hereunder may be included in the assets of, and/or transferred pursuant to, such transaction. If that occurs, BePro Training Centre will post a notice to such effect on this Website.

36. Contact Us

If you have any questions concerning this Website or any of the policies set forth in these Terms of Use, you can contact us at [email protected].

37. Copyright

All content on this website, including text, graphics, logos, and software, is the exclusive property of BePro Training Centre W.L.L and is protected by Bahraini copyright law (Law No. 22 of 2006). You are granted a limited, non-exclusive license to access and use the content for personal, non-commercial purposes only. You agree not to reproduce, distribute, modify, or transmit any part of the website content without prior written consent.

Reproduction and Distribution: You are not permitted to make unauthorised copies of course materials (beyond limited personal study exceptions) or distribute them to others, whether for commercial gain or freely.
Uploading and Sharing Online: Posting course materials (such as assignment prompts, lecture slides, or exam questions) on public websites, file-sharing platforms, or commercial study-aid sites without explicit written permission from the rights holder constitutes a direct violation of the law. This activity falls under unauthorised "communication to the public."
Commercial Use: You may not use copyrighted educational materials for any commercial purpose without prior authorisation.

38. Export Controls

Software from or related to this Website (the “Software”) may be subject to Bahrain export controls or the export controls of other countries from where you access the Site. No Software may be downloaded from the Website or otherwise exported or re-exported in violation of Bahrain or other countries' export laws, as applicable. Downloading or using the Software is at your sole risk.

39. Disputes and Governing Law

Governing Law

These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Kingdom of Bahrain.

Dispute Resolution

Any dispute, controversy, difference, or claim arising out of or relating to these Terms of Use, including the existence, validity, interpretation, performance, breach, or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to them, shall be referred to and finally resolved by the competent courts of the Kingdom of Bahrain.

40. Changes

BePro Training Centre reserves the right to make changes to any of these terms.

Changes will be communicated to all users.
Users must accept the changes.
If users do not accept the new version of the terms, they may not be able to access the website.
The date of the current Terms of Use will be posted on these Terms. You should check this date to see when the Terms were last updated.

41. Privacy Policy and Data Protection

Incorporation: Our collection, use, and disclosure of information regarding your access to and use of the Website and Services are governed by our Privacy Policy, which is expressly incorporated into these Terms of Use by reference. By agreeing to these Terms, you acknowledge that you have read and agree to the Privacy Policy.

Policy Location: The current version of the Privacy Policy is available for review at https://bepro.bh/privacy

Conflict Resolution: In the event of any conflict or inconsistency between the terms of this Agreement and the Privacy Policy, the provisions of the Privacy Policy will prevail with respect to the collection, use, and handling of your personal information, specifically overriding the general statements in the Electronic Communications section regarding confidentiality.